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Where We Deliver

  • Mainland UK
  • Non-mainland areas: Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands
  • No delivery to BFPO addresses

Delivery Options & Costs

Standard Delivery

  • Estimated 2–3 working days
  • Free Shipping for orders up to £29.99 (≤ 10 kg)
  • £2.20 for orders over £29.99 (up to 10 kg)
  • £2.95 extra per additional 10 kg

Next-Day Delivery (Optional)

  • Estimated next working day (order by 2 pm, Mon–Fri)
  • £3.99 for orders under 10 kg
  • £3.99 extra per additional 10 kg

Order Processing

  • Orders placed before 2 pm (Mon–Fri) → usually dispatched the same day
  • Standard delivery: 24–48 hours after approval (may extend during busy periods)
  • Tracking details sent via email once parcel is with courier (Evri, Royal Mail, DPD)

Bank Holidays & Delays

  • No deliveries on Bank Holidays — parcels arrive the next working day
  • Allow +2 days dispatch time around Bank Holidays

Failed Delivery / Safe Drop

  • If unavailable, courier may:
    • Attempt a safe drop
    • Leave a card
  • Uncollected parcels returned to depot → contact us to rearrange delivery

Incorrect Address & Delays

  • Ensure correct address at checkout
  • We are not responsible for delays/returns due to incorrect info
  • Additional shipping fees may apply

Missed Delivery Timeframe

  • If order not arrived within 4 working days of dispatch → contact us within 28 days

Delivery FAQs

Where is my order?

  • Track at top of page or via Contact Us page
  • Usual timeframe: 3–5 working days after dispatch
  • If delayed and no courier issue reported → contact us

Can I cancel or edit my order?

  • Orders cannot be edited once placed
  • If dispatched, unwanted items must be returned per Returns Policy

Items missing or incorrect?

  • Contact us immediately for investigation

Order cancelled or returned to sender?

  • Caused by delivery issue — you’ll get an email with next steps
  • Contact Customer Services via Contact Us page

Received a faulty item?

  • Email support@remedime.co.uk with:
    • Name
    • Order number
    • Photo of fault
    • Description
  • Items found working after inspection → returned (no refund)
  • See Returns Policy for details

Do you ship outside the UK?

  • No — legal restrictions prevent shipping medical products outside UK

Our Delivery Terms

  • All deliveries subject to successful payment
  • Excludes Bank Holidays, public holidays, weekends
  • Delivery timescales are indicative only
  • Orders may arrive in multiple packages
  • Signature may be required
  • Voucher promotions may have specific charges
  • Not liable for expenses from failed/delayed deliveries (statutory rights unaffected)
  • Couriers may vary depending on location, contents, weight
  • Certain goods (e.g., aerosols) must be delivered by road
  • Next-day applies from stock arrival at warehouse
  • Returned parcels → refund minus £2.95 postage (even if free shipping applied)
  • See full Terms & Conditions for more