1. Introduction

Welcome to Remedime. By accessing and using our website (www.remedime.co.uk), you agree to comply with and be bound by the following Terms and Conditions. These govern your use of our site, products, and services, and together with our Privacy Policy, set out the relationship between you and Remedime. If you do not agree with any part of these terms, please do not use our website.

2. About Us

Remedime is a UK-based provider of over-the-counter (OTC) health and wellness products, registered and operated under UK law. We aim to provide convenient, secure, and reliable access to non-prescription health products.

3. Eligibility to Purchase

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years of age. Products purchased through Remedime are intended for personal use and not for resale unless explicitly agreed.

4. Product Descriptions

We take care to ensure that all product descriptions, prices, and images are accurate and up to date. However, errors may occasionally occur. If we discover an error in the price or description of a product you have ordered, we will notify you as soon as possible and offer the option to reconfirm or cancel your order.

5. Order Acceptance

All orders are subject to availability and acceptance. Remedime reserves the right to cancel or refuse any order for any reason, including but not limited to: errors in pricing, product availability, suspected fraud, or regulatory restrictions.

6. Payment

We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing. Payment for goods must be made in accordance with the procedure explained at the payment methods stage.

7. Pricing and Payment

All prices listed on our website are in GBP and include VAT where applicable. Payment must be made at the time of ordering using our approved payment gateways. We accept major credit/debit cards and other secure online payment options.

8. Delivery

Orders placed before 2 PM Monday to Friday are typically dispatched the same day. Delivery times and charges vary depending on the method selected during checkout. Please refer to our Delivery Policy for more details. Delays may occur during peak times or due to courier issues, but we will do our best to keep you informed.

9. Returns and Refunds

We accept returns within 7 days of delivery, provided that items are unused, unopened, and in original packaging. Due to the nature of OTC and hygiene products, we cannot accept returns for opened or used items unless they are faulty. Please refer to our full Returns Policy for specific instructions and conditions.

10. Use of Website

You agree to use the Remedime website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else's use of the site. Any misuse or attempted disruption of our services will result in legal action.

11. Intellectual Property

All content, trademarks, logos, and images on the Remedime website are the property of Remedime or its licensors. They may not be reproduced, copied, or distributed without our express written permission.

12. Medical Disclaimer

While we aim to provide accurate and helpful information, content on our site does not substitute professional medical advice. Always consult your doctor or pharmacist before using any product, especially if you have pre-existing medical conditions or are taking other medications.

13. Limitation of Liability

Remedime shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability in respect of any losses shall not exceed the total amount paid for the product.

14. Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, pandemics, courier delays, or government restrictions.

15. Changes to Terms

Remedime reserves the right to amend these Terms and Conditions at any time. Changes will be effective once published on our website. Continued use of the site constitutes acceptance of the updated terms.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.