Where We Deliver

• Mainland UK
• Non-mainland areas: Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands
• No delivery to BFPO addresses

Delivery Options & Costs

Standard Delivery

• Estimated 2–3 working days
• Free Shipping for orders up to £29.99 (≤ 10 kg)
• £2.20 for orders over £29.99 (up to 10 kg)
• £2.95 extra per additional 10 kg

Next-Day Delivery (Optional)

• Estimated next working day (order by 2 pm, Mon–Fri)
• £3.99 for orders under 10 kg
• £3.99 extra per additional 10 kg

Order Processing

• Orders placed before 2 pm (Mon–Fri) → usually dispatched the same day
• Standard delivery: 24–48 hours after approval (may extend during busy periods)
• Tracking details sent via email once parcel is with courier (Evri, Royal Mail, DPD)

Bank Holidays & Delays

• No deliveries on Bank Holidays — parcels arrive the next working day
• Allow +2 days dispatch time around Bank Holidays

Failed Delivery / Safe Drop

• If unavailable, courier may:
  • Attempt a safe drop
  • Leave a card
• Uncollected parcels returned to depot → contact us to rearrange delivery

Incorrect Address & Delays

• Ensure correct address at checkout
• We are not responsible for delays/returns due to incorrect info
• Additional shipping fees may apply

Missed Delivery Timeframe

• If order not arrived within 4 working days of dispatch → contact us within 28 days

Delivery FAQs

Where is my order?

• Track at top of page or via Contact Us page
• Usual timeframe: 3–5 working days after dispatch
• If delayed and no courier issue reported → contact us

Can I cancel or edit my order?

• Orders cannot be edited once placed
• If dispatched, unwanted items must be returned per Returns Policy

Items missing or incorrect?

• Contact us immediately for investigation

Order cancelled or returned to sender?

• Caused by delivery issue — you’ll get an email with next steps
• Contact Customer Services via Contact Us page

Received a faulty item?

• Email support@remedime.co.uk with:
  • Name
  • Order number
  • Photo of fault
  • Description
• Items found working after inspection → returned (no refund)
• See Returns Policy for details

Do you ship outside the UK?

• No — legal restrictions prevent shipping medical products outside UK

Our Delivery Terms

• All deliveries subject to successful payment
• Excludes Bank Holidays, public holidays, weekends
• Delivery timescales are indicative only
• Orders may arrive in multiple packages
• Signature may be required
• Voucher promotions may have specific charges
• Not liable for expenses from failed/delayed deliveries (statutory rights unaffected)
• Couriers may vary depending on location, contents, weight
• Certain goods (e.g., aerosols) must be delivered by road
• Next-day applies from stock arrival at warehouse
• Returned parcels → refund minus £2.95 postage (even if free shipping applied)
• See full Terms & Conditions for more